Pella Baltimore, MD Customer Testimonials

Today our new Pella front doors were installed and they look great! In fact, they look even nicer because they match with the new bedroom windows, the kitchen bay window, the breezeway windows and doors-- all installed over the past six months by Pella.
 
Our point of entry for this work was Paul Spence. We met Paul about three years ago when we stopped by the Beltsville showroom one Saturday to just take a look at Pella products. We walked out with an appointment for him to come by and consult on a new living room window. That project went very well and we were so pleased that we could not wait to begin replacing other windows and doors. The replacement project has been a major investment for us but we also know that we have quality products.
 
We feel fortunate to have had the guidance of Paul for these sales as he not only has listened to what we thought we wanted but he guided us on selections that would fit in with the style of our home and educated us along the way (he can't help it). When I could not make up my mind about the color of the exterior door, he strongly "encouraged" us to go with cranberry given the colors in our brick. I never would have made that selection just looking at the little color samples but he was right. The color worked out perfectly with the house and the red maple tree sitting in front of the house.
 
We agonized over what to do about the front door and made another trip to the showroom in early April to figure this out. He spend hours with me going through the options and what we liked and did not like. Once again, I wondered if we made the right decision and today we found out that we did (with strong encouragement from Paul). He is really a super salesman and super guy. His advice has been right on and he could always nudge me to the finish line to make the sale. Throughout each of these sales, he has been accommodating, helpful, friendly, professional and just a genuine person who seems to want to make the customer happy.
 
Pella is fortunate to have Paul and we were fortunate that he was in the showroom the day we met him. Our house looks so much nicer and we owe it to him, the installers and to KC-Pella.
 
By the way, we thank all the others that have worked on our projects either behind the scene or with installation. The Blue Sky Crew has installed the last three jobs and their work is top notch. They come ready prepared, get right down to business and are a highly qualified and thorough team. Aaron has been wonderful with rectifying any issues and has been very responsive with answering questions or resolving concerns. Ariana Guyton has been sure to track me down for scheduling the jobs and handling the administrative details. I know there are others to thank as well but these people have been the face of the company for us.
 
Our experience with KC-Pella overall has been very positive. When some things went off track, we found out that the company stands behind the products and will work to make it right so thank you for that experience and for the new look of our home.

- Laura B. & Bill L.

Hunt Valley , MD

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“The crew that installed the windows (Robert, Derrick and Michael) did an amazing job! They were professional, friendly, polite and respectful of my home and family. They are extremely skilled craftsmen and did absolutely wonderful work in my home. I am completely pleased with the products which have been showcased by the excellent installation performed by Robert and his crew. I would like to commend them on their work, their ethics and their craftsmanship. Pella will be first choice for future work in my home because of the products, but even more so because of Robert and his crew.”

- John W.

Ellicott City, MD

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“We had a very pleasant experience from the git-go. Your people made appointments....they kept them. When they arrived, they were prepared, & did an efficient/quality job, and courteous as well.”

- Roger D.

Laurel, MD

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“As usual, your window technicians Jim and Tim did a great job. We have the greatest confidence in the Pella technicians, that is why we keep asking them back! I teased them that I did not want to redecorate the kitchen after the new window replacement, which is what happened when the new window was placed in the computer room - that room underwent quite a transformation in order to "keep up" with the lovely window! There will be some painting done in the kitchen! Our front door is really beautiful.For many years my husband and myself did a lot of the work in the house - something we enjoyed and were able to do the work. Now that we are older and as a result have aging joints, it is sometimes with trepidation that we ask "outside" contractors to complete a task. Sometimes it is done to our specs, sometimes not! With Pella windows and Cassidy employees, we have no hesitation in having them perform the task at hand, thank you. And the next time Jim and Tim are in the area, they should give me a call and I will make sure I have muffins for them! At the present time I have a terrible head cold and it was all I could do to make sure they had enough work space for their installation. I usually do not have a problem with other niceties but I did not think they would appreciate me sneezing into the baking process!Thank you all for a job well done!”

- Mary S.

Beltsville, MD

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“Just wanted to let you know how pleased I am with the work your team did here yesterday and for how smoothly and efficiently the whole job went dealing with everyone there at Pella start-to-finish. I can honestly say I have never had a better team of contractors in my home and would love to have the 3 of them back when I finish the rest of the windows in the spring.”

- Diane M.

Eldersburg, MD

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“From the very beginning, I was post impressed with your Salesman, Doug and his knowledge about your product. Doug was professional, organized and up-front with what was required. The installation was on Monday, 2/17/14 and your installers were on-time, worked well together and completed the job as stated. I would highly recommend you and your staff to others and hopefully for another project for me in the future.”

- Linda S.

Hunt Valley, MD

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“Benji and crew ROCK! I am so very pleased with my windows and Pella. You all rank highly recommended in my book. I have already recommended Pella to my Aunt. She has 25 windows to replace!”

- Carmeyia G.

Beltsville, MD

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“We had 14 replacement windows installed in September. I just wanted to let you know that we are very please with the work and the men who did it. They arrived early and worked as a team throughout the day to get the job done. They were detail oriented and cleaned up completely. I am thrilled with the windows and the work! ”

- Deborah A.

Baltimore, MD

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“What a pleasure it was to work with your company. I knew that I was in good hands when I first met with Paul Spence. He explained everything quite well and was very professional as a representative of Pella. I was very pleased that your company was able to purchase outdoor shutters for me and paint them the same color as my front door. I was even able to get window sills that I never had since I bought the house many years ago. Jeremy was terrific when he came to my house to review the order. The team that installed my replacement doors, windows and shutters were outstanding. Benjie, Mike, and Derrick, along with the rest of the crew, were terrific! The team treated my house and the renovations with great care and respect as if the house belonged to them. Thank you and your staff for providing such a pleasant experience. Needless to say, choosing Pella was the best decision that I could have made. ”

- Steve K.

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“From the initial consultation through the installation of my two large sets of slider doors, working with Pella went without a concern or hitch. Everyone showed up when expected and went beyond expectations when it came to the installation. Pella's installers had to hoist the doors up three floors... and they worked like clocks! I am about to order more for the kitchen and I will be asking for the same crew to put them in! Thank you very much! ”

- Jan O.

Annapolis , MD

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“I would like to commend Tom and Dave as an outstanding installation crew. Professional, friendly , and efficient. After installing six windows, they left my home and yard as they found it. No mess, no debris, no worries. Really great team. Thanks for sending them. The installation went smooth as silk! ”

- Terry W.

California , MD

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“We had received prior estimates for the work of replacing our deck entry door to be done, but the sales consultant from Pella really took the time to make sure the measurements were done right. Previous estimates assumed we had a standard door size (8' wide), but Pella took a more detailed look to find that we were actually two-inches short. The Pella consultant took the time to price out both having a custom door built and installed in the existing frame, as well as doing the work to expand the extra two-inches, thereby allowing us to purchase a standard size door, which is cheaper in terms of cost. He really helped us figure out every place we could make choices to save money without sacrificing the quality of the end product. ”

- Samuel H.

Odenton, MD

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I wanted to congratulate the install team / and follow up team at KC-Company. The finished project (windows installation) is absolutely perfect. The job was long, and original crew finished after sunset, making it hard to see everything properly (including installing two over-size windows). Importantly, I wanted to thank you for coming back and making everything absolutely perfect (including replacing one complete window for us - seeing the original size was not what was expected). What counts is that about two months later, my wife and I comment every day on how delighted for all you did (the original work and how you came back and made everything perfect so gracefully). Great great job! Thank you very much for a job so well done.

- Arnaud L.

Fairfax, VA

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