Pella Baltimore, MD Customer Testimonials

Customer Ratings & Reviews
Average customer rating in the last 12 months
4.6/5 based on 89 reviews
Showing Most Recent Reviews (last 12 months)
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Terrence L.
Waldorf, MD
Why did you choose Pella?Name brand, warranty, and quality product.
Were there any memorable aspects of your experience?I'm just hoping to get all of the things finished. 1. sealing the outside frame. 2. A working screen door. 3. Scratches on the interior glass. This is the second time someone called me to reschedule an appointment. Each time there was a problem with the crew and they could not make it. It is very inconvenient to keep making appointments and then have to change those plans.
Michael T.
Springfield, VA
Why did you choose Pella?its the best
Were there any memorable aspects of your experience?no
Bob M.
Fairfax, VA
Why did you choose Pella?The sales professionals were very well informed, technically competent and not high pressure. I had previous experience with a sliding door that has performed well. I almost went with vinyl windows but then decided to go with wood. I liked Pella over Anderson, because of the products and the people.
Were there any memorable aspects of your experience?We have a large bay window. The carpenters did an outstanding job building that window and tying it into the existing exterior cooper skirt and aluminum siding. I was a little worried about dealing with the marred windows, but the installation manager made the process very easy for me and I expect a very satisfactory result.
Roger B.
Springfield, VA
Why did you choose Pella?Mainly the name and experience with construction.
Norm R.
Charles Town, WV
Why did you choose Pella?Name brand, expected better quality from as a result. Liked the looks/finish of the windows chosen. Salesman did a good job of discussing options.
Were there any memorable aspects of your experience?Had to have window gaps spray foamed by the second install team, as the first team only sprayed a minimal amount around some, only stopping air flow, but not providing any insulation. They also overfilled alongside one window which caused the foam to expand back out thru the window plugs and get all over the window and wall. They did work on cleaning it up, sanding the window and re-staining it. Had two reschedules for the install of the remaining windows, first was due to install team having incorrect date (never showed), second was due to main inventory person was out and nobody knew where the windows were. Finally got the act together on the third try.
Frank P.
Herndon, VA
Why did you choose Pella?Best windows ever. Love the roll-screen and between the glass mini-blinds.
Robert M.
Bel Air, MD
Why did you choose Pella?Quality, service, and good reputation
Were there any memorable aspects of your experience?Positive - the gentleman who did the installation was extremely meticulous to make sure the the doors were installed correctly. He was an outstanding craftsman at what he did. He took his time and made sure that the doors were installed correctly to both his and my satisfaction. Would definitely trust him with any installation of any Pella product.
Karen T.
Washington, DC
Why did you choose Pella?Presentation by sales rep, quality of product, financing
Were there any memorable aspects of your experience?The installation team was superior. Extremely skilled, extremely professional, polite, and respectful.
Kathryn C.
Baltimore, MD
Why did you choose Pella?Good reputation
Donna S.
Washington, DC
Why did you choose Pella?Reputation of the product and I do not believe anyone else would make a custom product with the specifications needed.
Were there any memorable aspects of your experience?Sales rep very good about going over all of the details with me and accepting additional instructions regarding the plantation shutters.
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